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Bottle Flow – Account Deletion

How to request deletion of your Bottle Flow account (Android app com.bottleflow.app, operated by Creatin Groups) and what happens to your data. You don’t need to be signed in, or even have the app installed, to use the email route below.

Option A: request deletion from inside the app

  1. Open the Bottle Flow app and sign in.
  2. Go to the More tab and open Help.
  3. Choose Delete my account and confirm Request deletion.
  4. Your request is filed with our team. The Help screen shows it as pending, and you can cancel it there at any time before it’s processed.

Note: if you’re the only owner of an organisation that still has other active team members, the request is declined with guidance: remove the other members first, or contact us so the team isn’t left without an owner.

Option B: request deletion without the app

Email support@bottleflow.in with the subject “Account deletion request” and include:

  • The phone number your Bottle Flow account is registered with
  • Your organisation (business) name in Bottle Flow, if you remember it
Never include OTP codes, passwords or any other secrets in your email. We will never ask for them. To protect your account, we may verify that the request really comes from the account holder, for example by contacting the registered phone number, before processing it.

What is deleted

  • Your sign-in account, so your phone number no longer accesses Bottle Flow
  • Your personal profile details. Your name and phone number are removed from our records and replaced with a neutral placeholder in historical entries
  • Your membership of any organisations

After processing, your phone number can be used to register a completely fresh account if you ever return.

What may be retained

  • Organisation business records (purchases, sales, payments, production and related history). These belong to the organisation, not to an individual account: if other members remain, the organisation keeps its records; if you were the only member, records are retained only as required for legal, tax, accounting and security purposes.
  • Audit history needed to keep the remaining organisation’s books coherent, with your identity replaced by a neutral placeholder as described above.

Processing and confirmation

Deletion requests are processed by our team, and we confirm to your registered contact once processing is complete. Until then, an in-app request stays visible and cancellable in the Help screen.

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