Legal
Cancellation & Refund Policy
Cancellations, refunds, and what happens to your data, including the current state, in which nothing can yet be purchased.
Current launch state
Paid checkout is not enabled in the current app version. New organisations receive a free trial, no payment method is collected, and no purchases can be made, so no payments exist to refund today. The sections below describe how cancellations and refunds will work when paid subscriptions are activated.
1. Cancellation
Owners can cancel their organisation’s subscription in the app at any time (Billing → Cancel). Access continues to the end of the already-paid period, or to trial end for trials, and later renewals aren’t charged. Trials can be cancelled the same way and simply lapse.
2. Refunds for the current billing period
The product operates on a cancel-at-period-end basis and doesn’t issue automatic pro-rata refunds for the remainder of a started billing period, except where applicable law requires otherwise. To be completed: final started-period refund policy: legal review
3. Billing errors
Duplicate or clearly erroneous charges are refunded in full. Contact support@bottleflow.in with the payment reference and we will reconcile against the payment provider’s records.
4. How refunds are paid
Refunds, when applicable, are returned to the original payment method through the payment provider, within that provider’s standard settlement timelines.
5. Availability
Subscription purchase, payment methods and refund handling can depend on the app version, your region, and the distribution channel through which you obtained the app. This page will be updated when paid subscriptions are activated.
6. Your data after cancellation
Cancellation is not deletion: your organisation’s records remain readable in the app and are retained per the Privacy Policy. To delete your account, see Delete your account.