Support
Most questions are answered below. When they are not, a support ticket raised from inside the app is the fastest route to us: it arrives with your organisation attached.
Recording a purchase, a production run, a sale or a payment; understanding stock movement, Tomorrow Readiness, or why a posted entry cannot be edited.
Start with the FAQ below. The same answers are inside the app under More → Help.
Signing in on a new phone, inviting a team member, changing a role, transferring ownership, or requesting account deletion.
Team invitations expire after a few days and every plan has a member limit.
Trials, renewals, grace periods, cancellation, invoices and what happens to your data if a subscription lapses.
Only an organisation Owner can see or change billing.
The app will not load, a number looks wrong, an export fails, or something behaves differently from what this site describes.
Include the invoice or bill number involved. It makes the trail much easier to follow.
Contact support
Support tickets are part of the product. Open the app, go to More → Help, and raise a ticket under General, Billing, Technical or Data. You can follow the conversation in the app, and we can see the organisation it concerns without asking you for details you have already entered.
Priority support is included on the Pro plan.
You can request deletion in the app under More → Help. The request can be cancelled any time before it is processed, and business records are handled per the retention terms in the privacy policy.
FAQ
Posted transactions are permanent ledger entries. To undo one, open it and use Cancel: the stock and balance impact is reversed, and the cancellation stays in the history. This protects your books from silent edits.
Your data stays safe and readable, but recording new activity pauses until you subscribe. Nothing is ever deleted when a subscription lapses.
Automatically. Purchases add raw material, production consumes materials and adds finished cases, and dispatched sales reduce finished stock. Opening stock is set when you create a material and can’t be edited afterwards.
Managers record day-to-day activity and manage master data, but not billing or team changes. Gate users only view what they need at the gate. Only Owners manage billing, team and settings.
Invitations expire after a few days, and every plan has a team-size limit. Check Team & Access for the invitation status and your plan’s limit.
Sign in with the same phone number on the new device. Everything lives in your organisation’s account, not on the phone.